A Hero Rises

Credit to Lolcats.

Whoa

Fear Itself

Not to wax nostalgic about "the way things used to be," but this recent opinion piece in the L.A. Times dovetails with some thoughts I've had lately about the difference between my twelve-year old daughter's experience of the world, and the way I experienced it at her age.  Rachel is twelve, and she's never ridden her bike around our neighborhood by herself; she's never gone to the movies with a friend alone; she's never taken public transportation without an adult to supervise her; and she doesn't just "go outside and play."  She is, in effect, a prisoner of her parents' fear of the world the way we think it is -- or rather, the way we've been taught to believe it is, by a news media that depends on creating fear to drive ratings, and by politicians who use fear to get votes.

The bizarre thing is, I'm not particularly afraid of the world, or my neighborhood, and I know for a fact that the times we live in are not more dangerous than they were when I was growing up.  Don't believe me?  Check the FBI's annual crime statistics, and compare the crime rates for say, 1965, to the crime rates of today.  Despite the fact that we have maybe a hundred times more people in prison today than we had forty years ago, crime isn't particularly worse today.  It's our perception of crime that's worse.  And for that, we can lay the blame squarely on the aforementioned news media and the politicians who use bad news to manipulate us.

Or maybe we should really blame ourselves.  We're the ones who accept this nonsense.  We're the ones who tremble every time we hear about a drive-by shooting on the six o'clock news (only to learn, when we finally get the details, that the drive-by happened in another city, in another state, and was, in fact, newsworthy only because it has become such a rare event).  We're the ones who think our children are at daily risk of attack by Sexual Predators -- despite the reality that more than 90% of sexual molestations occur at the hands of family members.  We let ourselves be manipulated by fear, and it's our children's freedom that suffers.

Sigh.  So, what else is new?

If We Do Get Four More Years, We'll Deserve It...

Whoa, This is Creepy...

... in a cool way.

Animation from Pendulum Alter Ego:

It's All In How You Look At It...

"Transported to a surreal landscape, a young girl kills the first woman she meets and then teams up with three complete strangers to kill again."

--Rick Polito, Marin Independent Journal's TV listing for "The Wizard of Oz"

Hee Hee Hee

Even When They Win, They Lose

If the Bushies can't even convince a military jury they're doing the right thing when it comes to the prisoners at Guantanamo, how do they ever expect to convince the rest of the world? Think about this: Salim Hamdan is the first prisoner from Guantanamo to go to trial, which probably means the government thought its case against him was the strongest they have against any of the men held there. So if this is the best they've got, what does that say about the others Bush and his gang have held incommunicado for the past five years?

Unbelieveable.

66 months for Osama Bin Laden's driver | Freep.com | Detroit Free Press

If There Is a God, He Hates Republicans

Case in point: Just when it looks like the GOP's chances of fighting off a filibuster-proof majority for the Democrats this November couldn't get any worse...



Ted Stevens Indicted On 7 Criminal Charges

W.

Other than the too-obvious back score, this looks like it might be... interesting.

Once Upon a Time, I Actually Liked John McCain

Whatever happened to the guy who ran for president in 2000? The red-meat Republican running around these days who's calling himself McCain sure doesn't sound like the same man who charmed us eight years ago. It's like he's forgotten who he was and what he said he stood for. The kindest spin I can put on that is, he must be getting old...



McCain Says Obama Plays Politics on Iraq - washingtonpost.com

The McCain-Latino disconnect - David Paul Kuhn - Politico.com

After All the Good People Are Called to Heaven...

... the only folks who'll be left (apart from you and me) probably will be tough little punkettes like Bethany Black, star of the Image Comics series Strange Girl. I've just devoured the first collection, "Girl Afraid," by Rick Remender and Eric Nguyen, and it's a hoot. (I do have a few quibbles with Nguyen's art -- his figures tend to get lost in the background, and his storytelling sometimes takes a back seat to his page design. But it's fun to look at.) Funny and profane, imaginative and oddly touching. Check it out.

Nostalgia Bay

We just got back from a weekend in Santa Cruz, where we had a great time visiting with friends, despite spending three nights in a beach-side motel that gave new meaning to the concept of cheap and rundown. (We're all in favor of saving energy, and I have no objection to replacing incandescent light bulbs with low-energy fluorescents, but the only reason I can think of for the exclusive use of twenty-five watt bulbs is to keep the motel guest from noticing the dingy state of the carpet and the general tackiness of the furniture.) The condition of the motel, in fact, was part of the charm, because it reminded me of a beach town from my childhood -- a place that defined tacky for a generation or two of New Yorkers: Coney Island.

If I close my eyes and put myself in my personal Wayback Machine, I can still remember the smell of wet sand under the boardwalk -- the public changing room for those of us who day-tripped to Coney Island by bus and subway. I'm just old enough to remember Steeplechase Park, with its cast-iron horses running on a track around the windowed inside wall of the huge, warehouse-sized amusement hall. The big wooden slide shiny and slippery after decades of butt-polishing; the sloped, slowly-revolving dish big enough for a dozen kids and adults to tumble into each other, risking broken arms and sprained ankles and bloody noses; the big, rotating barrel that did its best to knock you to your knees; the fun house full of mirrors and tilting floors that guaranteed bumped foreheads and plenty of bruises.

Coney Island, when I knew it as a kid, invited you to try and kill yourself for fun. These days, when every freak accident at a safety-conscious Six Flags grabs a headline and a gloating two minutes of faked dismay on the evening news, it's hard to imagine that once upon a time, you didn't worry about getting hurt on a thrill ride -- you half expected it.

Ah, those were the days. Parachute rides with barely a seatbelt to hold you in. Roller coasters that threatened to throw you from your car with every rattling high-speed turn. People knew what they were getting into -- they knew these rides were risky, and that was part of the fun. At least, it was for me. But as my wife likes to point out, with a kindly, tolerant smile, I'm an idiot.

Santa Cruz is no Coney Island, of course; it has a roller coaster, built way back in 1924, and it's fun, but it's no Cyclone. It has a "Double Shot" free-fall tower ride, but it's no Parachute Jump. It has a boardwalk, but no under-the-boardwalk, all-too-public "changing room."

Still, it was just enough like that Coney Island of my mind* to evoke a pang of nostalgia for those innocent days of long ago.

Wet sand under the boardwalk (wet from what????), broken bones, bruises and bloody noses.

It doesn't get much better than that.

*With apologies to Lawrence Ferlinghetti.

Oh, Yeah...

Going Through "Lost" Withdrawal? This One's For You...

Critical Flaw

A friend of mine and I saw "Hellboy II: The Golden Army" on Friday. Before I get into the meat of this post -- which is not, as you might expect, a review of "Hellboy II" -- I'll just say I enjoyed the movie, laughed at the funny parts, thrilled to the action, and sat in awe of the imagery and graphic design. I felt my eleven bucks was well-spent (we went to the Arclight, which is more expensive than some theaters locally, but has, in my opinion, a better film-going experience, tra la la).

Then we ran into another friend as we were leaving the movie, and the first words out of his mouth -- I'm not kidding, here -- were, "What a load of crap."

Now. Watching a movie is a subjective experience. It's an interaction between you and the filmmaker. He/she creates and presents, you absorb and respond. What you absorb and how you respond depends on your expectations, your attitude toward the filmmaker and the genre he or she is working in, the screenwriter's ability to construct a script, the technical competence of the production crew, the performance of the actors, and the director and/or producer's skill in managing it all. Every aspect of this experience -- from the production, to your observation of the results -- is dependent upon a subjective appraisal. There is no absolute, concrete reality, no definitive, absolute consensus. Every movie, no matter how good or how bad it's judged to be by the film-watching population at large, offers ample opportunity for dissenting views. There are people who think "Lawrence of Arabia" is overblown, colonialist bull-hockey. There are others who think "Plan Nine From Outer Space" is the finest American film since "Citizen Kane."

The French love Jerry Lewis.

But when you leave a film, and run into friends, and the first words out of your mouth are, "What a load of crap," you are not presenting your opinion as a personal, subjective appraisal of the moment, but as the definitive, absolute, real-world summation of an undeniable objective reality.

You're forestalling any honest discussion because you're defining the entire experience in objective terms. "What a load of crap" could just as easily have been "God could have made this movie, it's perfect." In effect you're stating that anyone who doesn't agree with your summation is literally out of touch with objective reality.

It's obnoxious.

It ain't film criticism.

It isn't even a statement of honest opinion. (A more honest statement would have been, "I didn't really enjoy that much," or, "I was disappointed," or "I don't like movies that bombard you with visual imagery," or some other comment that accepts the idea that what you're asserting is your own personal view, and doesn't invalidate the views of anybody else.)

After that opening salvo there wasn't much to say. I could choose to agree with his opinion, or I could engage in a fruitless debate asserting my personal view as objective reality. I couldn't really discuss my experience of the film.

There was a time in my life when I would've jumped on that "debate" and done my best to tear down this friend's view of reality.

These days, I'd rather just admit I was disappointed by his reaction.

But that's my opinion.

Presto

I was reading an article in Harper's Magazine today about The Magic Olympics, that reminded me of how much I enjoy watching a good magic trick, well-performed, and intriguingly presented. I first encountered real live professional magic more thant thirty years ago, during a visit to The Magic Castle in Hollywood, which to my mind remans the gold standard for practicioners of the craft. That's where I met the legendary Dai Vernon, the man who fooled Houdini. In any event this article made me recall what I love about magic when it's well-done. If you have any interest in the field, by all means, look up this article. It's a fun read.

I Need This

Oh, yes. Yes, Yes, Yes.

If you love me, buy this and send it to me. Now.




The Zombie of Montclaire Moors Sculpture - DB383020 - Design Toscano

Under the Heading of "Duh": Outsourcing Can Lead to Plummeting Customer Loyalty

Ars Technica has a terrific article about the effect outsourcing customer support has on the "perceived value" of a company's goods to the average consumer:

Study: outsourcing can lead to plummeting customer loyalty

To sum up, the results aren't good. Who would'a thunk it? Apparently, when customers are shunted aside and treated like an irritating distraction to the important business of making money for overpaid executives and stock-price-obsessed stockholders, they tend to resent it, and their loyalty to the product in question and the company that makes it suffers considerable damage.

Why, I wonder, is this news? American business has been marching down this path to self-destruction for decades now, replacing the old business mantra that "customer is king" with a new mantra along the lines of, "the customer will take what we give him and like it or else." Is it surprising, really, this sort of contempt for consumer relations has a negative impact? Are corporate executives really so out of touch with the customers they purport to care about they can't begin to imagine how badly buyers feel when they're treated like crap?

Almost twenty years ago, I had an argument with a small business owner over the issue of office voice mail. I bemoaned the fact that more and more, when I called a company I was trying to do business with, I found myself routed through a rats maze of impenetrable and ultimately unhelpful voice mail options. "To reach technical support, press one; if your call concerns a new installation, press two; if you'd like to pay a bill, press three," and so on and so forth. Usually, what I wanted wasn't an option provided by the option tree. What I wanted was to speak with a real, live, helpful human being, who would point me toward another real, live, helpful human being who'd do his or her best to solve whatever problem prompted my call. Even twenty years ago, this was becoming increasingly difficult, and I suggested to my new friend that businesses did themselves harm by treating their customers, and would-be customers, like interchangeable cogs in a voice mail grinder.

"But it's really cost effective for us," he replied. "It saves us money and it keeps us from having to hire someone to deal with routine customer interaction. It's a great business tool."

Yeah, a great business tool for him. For anyone trying to reach him, or do business with his company, not so much. I couldn't seem to get this idea across. He kept repeating it was a money-saver, it was efficient, it weeded out unnecessary, routine customer interaction. But what if "routine interaction" had the potential to create new business? What if interacting with customers helped management respond to customer needs before problems arose? What if actually dealing with customers taught companies how to satisfy customers and build customer loyalty?

How can a robotic, dead-end voice mail option tree ever accomplish any of those basic business goals?

Obviously, it can't, and businesses that rely on automated customer interaction, and its vile evil stepchild, customer-service outsourcing, are reaping the contempt they sowed.

American business management has spent the last several decades doing everything it can to erode employee and customer loyalty in the blind pursuit of quarterly profit and increasing "shareholder value." But how does it create value for shareholders when you deny the value of the people working for you, as well as the customers who buy your product?

It makes no sense to me, but then, I didn't go to Harvard or Yale Business School, and I don't have an MBA.

And if you've got an MBA, who needs common sense?

I'm Sorry, But I Had To Do It...